Privacy Policy

Lady Care (Pvt) Ltd (“Lady Care”, “we”, “us”, or “our”) operates the website ladycare.lk and supplies premium imported skincare products island-wide across Sri Lanka. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.

We collect the following information when you place an order or contact us:

• Identity data: first name, last name.
• Contact data: email address, phone number.
• Delivery data: shipping address, city, province, postal code.
• Transaction data: order contents, amounts paid, payment method used.
• Technical data: IP address, browser type, pages visited (via analytics if enabled).

We do not collect or store payment card details. Bank transfer payments are handled directly between you and your bank.

• To process and fulfil your orders.
• To communicate order confirmations, shipping updates, and customer service replies.
• To verify bank transfer payments and match them to your order.
• To improve our website and product offerings.
• To comply with our legal obligations under Sri Lankan law.

We will never sell, rent, or share your personal data with third parties for marketing purposes.

We may share your data with:

• Delivery partners: your name, phone, and address for order fulfilment.
• Email service providers: to send transactional emails (order confirmation, shipping updates).
• Analytics providers: anonymised usage data only.

All third parties are required to handle your data securely and only for the purposes we specify.

We retain your order and contact data for 5 years from the date of purchase to satisfy our accounting and legal obligations. You may request deletion of marketing data at any time.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where legally permissible).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at hello@ladycare.lk.

We use essential cookies to maintain your shopping cart session. No third-party advertising cookies are set. You may disable cookies in your browser settings, but this may affect checkout functionality.

Our website is served over HTTPS. Your cart and order data are stored securely. While we take all reasonable precautions, no internet transmission is 100% secure.

We may update this policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of the site after changes constitutes your acceptance.

Questions about this policy? Contact us at hello@ladycare.lk or via our contact form.